Troubleshooting tips

To retrieve your serial number, go to the Bruji support page, enter the email address you used to purchase the program and the database will automatically send you a return email with your serial number.

If you don't have access to that email address anymore or can't remember which one you used, send us an email at support@bruji.com and we'll look up the number manually.



Always make sure you are running the latest version of the program. You can check whether you're up-to-date via the DVDpedia menu > Check for Updates.

If you have the latest version of the program and encounter a crash or freeze, please send us an email to support@bruji.com and include the following information:

• A step-by-step account
  
  If the crash or freeze is repeatable, i.e. everytime you perform a certain action in DVDpedia the program quits unexpectedly or freezes until you restart, please send us an exact account of the steps you're taking leading up to the problem and the order in which you take them. That way we can try to repeat the problem here and fix it.


• The crash report
  
  If you already closed the report (it pops up automatically when the program unexpectedly quits) you can access it again under User/Library/Logs/CrashReporter/DVDpedia.crash.log


• Console log information from DVDpedia
  
  You can access the console log via the application Console, located in Applications/Utilities. The newer messages are towards the bottom of the log. If there are any entries from DVDpedia, please include them in your email.